On Tuesday, February 8, 2011, the Social Services Appropriations Subcommittee heard a presentation regarding pay-for-performance from Kristen Cox, DWS Executive Director. The Agency has been running a pilot program with their Administrative Law Judges (ALJ) and is looking to expand the pilot to the Eligibility Services.
The ALJ's started the pilot in 2009. Cox indicated that it has been very successful as they have been able to curb overtime pay and decrease the number of employees in the area. The pay-for-performance program has increased individual and team performance and has been cost neutral due to productivity enhancements.
The Department is rolling out the next phase of the pilot program to Eligibility Services this spring and are anticipating similar results. They are beginning with 3 teams, and if it works, will move out from there.
The quality of work within the agency was a main concern of legislators, and Cox indicated that quality goals of 95% accuracy must be met in order for an employee to qualify for the incentive awards.
UPEA is continuing to follow this issue very closely. An additional presentation on pay-for-performance for DCFS is scheduled to be heard tomorrow in the Social Services Appropriations Subcommittee at 8:00AM.
Wednesday, February 9, 2011
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